Public Safety Dispatch Call Recording & Incident Reconstruction
911 call audio and multimedia recording you can count on. Automatically Record & Reconstruct Entire Incidents
in Minutes
Time – as an emergency communications center leader, it’s the one thing you don’t have. Reliably recording and reconstructing public safety incidents to fulfill records requests is one of many time-consuming tasks on your list.
Getting to the truth can be challenging, especially when your data sits in so many different systems. Is the time-wasting manual work of pulling data together distracting you from more important things?
NICE Emergency Communications: Truth as it Happened
In the high-stakes world of emergency communications, every second is vital and accuracy is non-negotiable. As 911 environments become increasingly complex, agencies need more than just a recorder—they need a comprehensive system of record that provides total clarity. NICE Emergency Communications—part of the Evidencentral platform—digitally transforms the PSAP (Public Safety Answering Point), helping you reconstruct incidents faster, empower your staff, and deliver absolute transparency to the communities you serve.
Get back to the important work of supporting your staff. With NiCE’s 911 audio recording, incident reconstructions that used to take hours or days now take minutes.
THE SINGLE SYSTEM OF RECORD
NICE captures and synchronizes every piece of the puzzle—911 audio, radio communications, SMS, and even dispatcher screen activity. By breaking down data silos, we help you eliminate the "unknowns" and see exactly how an incident unfolded.
NiCE Inform / NiCE Inform AI:
• AI Transcription & Analysis: Automatically transcribes calls and flags key events.
• Incident Recording & Reconstruction: Rebuilds incidents across voice, data, and video.
• Automated Quality Assurance: Measures call-taker and dispatcher performance.
• Real-Time Performance Dashboards: Operational visibility and compliance tracking.
KEY BENEFITS & CAPABILITIES
Incident Recording & Reconstruction
Experience the most thorough incident reconstruction in the industry. NICE automatically synchronizes audio, text, and screen data across a unified timeline. PSAPs can reduce the time spent on manual reconstruction by up to 50%, ensuring a complete and accurate picture is ready when investigators need it.
Automated Evidence Production
Say goodbye to manual "burn-to-CD" requests. Our automated tools allow you to fulfill evidence requests 2x faster by creating secure, digital media packages. These packages can be shared instantly with investigators and prosecutors through secure links, complete with a full audit trail.
AI-Powered Quality Assurance & Coaching
Transform your QA program from a manual burden into a strategic asset. NICE utilizes AI Voice-to-Text Transcription to scan 100% of your calls, automatically identifying keywords or high-stress incidents that require review. This allows supervisors to increase QA productivity by 100% and focus their coaching where it’s needed most.
Real-Time Performance Metrics
Empower your leadership with actionable insights. Interactive dashboards and reporting tools allow you to monitor PSAP performance in real-time, helping you identify staffing gaps, track call volumes, and ensure your agency is meeting critical service-level benchmarks.
Staff Retention & Performance
In an industry facing high turnover, supporting your telecommunicators is essential. By automating administrative tasks, NICE gives supervisors more time back in their day to engage with staff, provide meaningful feedback, and improve overall morale and retention.
Why Choose NICE for Emergency Communications?
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Total Reliability: Capture every interaction across traditional and Next-Generation 911 (NG911) networks.
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Frictionless Operations: Standardize workflows and eliminate the "bureaucracy of waiting" for physical evidence.
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Truth & Transparency: Provide a clear, indisputable record of every incident to protect your agency and support public trust.
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Unified Platform: Seamlessly transition data from the 911 center to law enforcement and the courtroom through the Evidencentral ecosystem.